Improving The Client Experience
Whitehead Monckton are currently working on improving the client experience. We are asking for our staff’s assistance in helping us understand a client’s experience in dealing with us so that we can replicate the good experiences and remove or improve on the bad ones.
Part of this experience this week involved Kent County Council kindly giving us the opportunity to borrow an age simulation suit (GERT) which mimics some of the difficulties faced by some elderly people. Members of staff volunteered to undertake some everyday tasks while wearing the suit.
Read more about their experience here.