A Day In The Life of.......
Summarise what your job is?
My title is Chief Operating Officer (COO) which means I am ultimately responsible for all operational matters within the firm and to ensure that the firm runs smoothly, efficiently and profitably. I work with all levels of staff, both fee earners and support staff, and am assisted in this task by an excellent team of managers who cover Accounts, Business Development, Compliance, HR, IT and Risk Management. As COO, I am a member of the firm’s Executive Board who are responsible for the setting and delivery of the firm’s strategic objectives and the overall management of the business.
How do you get ready to start your day?
My day starts at 6.00am and, like many people, over breakfast there is the inevitable look at my phone for any emails that have come in. As I drive to work, I have the opportunity to listen to the news on the radio which keeps me up to speed with any current issues which may affect the business. During my journey to work, I also plan out my day as much as I can and prioritise my ever growing task list. Once in work I transfer these tasks to a white board in my office and I am ready to start my working day. I like to get into work early so I can deal with matters which require full concentration before my day gets taken over with meetings, telephone calls and a myriad of operational issues.
What is your favourite part of the job?
I relish the variety of my role in managing various aspects of the company’s operation, performing multiple duties, the new challenges that are thrown up every day and I really enjoy working with a great bunch of people.
What is the most challenging part of your job?
The most challenging part is to achieve all the tasks I want to but also to remember that Rome was not built in a day. The most recent challenge has been to achieve a smooth relocation from our old office in King Street, Maidstone to modern refurbished offices at Eclipse Park. With the assistance of a great team, I am delighted that we have moved with minimal disruption to clients and staff and are now settled in and looking forward to the future growth of the firm.
How do you relax when you finish work?
My post work wind down starts with loud music on my drive home. I have a very busy social life with family and friends and I have been actively involved with many aspects of the village where I live. And if that is not enough, there is always rugby to watch.
Last month we spoke to court of protection assistant, Elyse Palmer. Read what a day in the life of Elyse Palmer is like here.