A Day In The Life of.......
Summarise what your job is?
As a receptionist my job is to answer the phones, reply to emails and pass on messages and new queries to correct department / people. I also deal with walk in’s for example if the person is dealing with a solicitor from the firm and need ID checked we can do that for them, if the person has an enquiry or if the person is not sure whether or not they need to use a solicitor we can call one of the solicitors, Trainees or secretaries to have a brief chat to see if we can help. Another aspect of my job is to meet and greet clients as they come in for meetings, offer refreshments and take payments.
I also think that a part of my job is to help keep the office running smoothly.
How do you get ready to start your day?
How I like to get ready to start my day is to start it the night before, if I can I like to check who we have coming in and to see how busy we are. In the morning I normally have a cup of tea waiting for me as my partner is up before I am and he knows I’m a bit of a monster if I don’t have one to start my day. Once my tea is finished I rush around trying to get ready as quick as I can, then jump in my car and flick between radio stations as I cannot stand the talking on a station. When I arrive at work I start my computer up and make more tea then I start my day.
What is your favourite part of the job?
My favourite part of the job is dealing with different people getting to hear different stories, sometimes the clients' family has used our services for generations.
What is the most challenging part of your job?
The most challenging part of my job is looking calm when I am at my busiest providing drinks, seeing clients in, phones ringing and making sure I have passed everything on to the correct people.
How do you relax when you finish work?
One of the ways I like to relax after finishing work is to listen to the radio on my way home, again flicking through stations so I don’t have to listen to people talking and knowing that I will have a cup of tea waiting for me as soon as I am in.